Valid Reasons To Return An Item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)
Conditions For Returns
- The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- The product must include the original tags, user manual, warranty cards, freebies, and accessories.
- The product must be returned in the original and undamaged manufacturer packaging/box. Do not put tape or stickers on the manufacturer’s box.
- If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please file a return request within 7 days of the delivery date. You can message us online or call us at 061-540563 to file the request.
- Change of mind is not applicable to file a return request.
- A full refund or product replacement will be issued within 7-14 days after your product is reviewed in our outlets.
- If the buyer fails to return the product to our official outlets within 7 days of filing a return request, the return request will be canceled.